Shipping, Returns & Exchange Policy

Shipping Policy

Your order will be usually despatched within 2 working days of the order being placed. All orders are posted First Class and usually take 1-2 working days to arrive.

If you require any help with your order, please don’t hesitate to contact us through email. Contact info@pryzmclo.co.uk with all enquiries.

Return & Exchange Policy

All returns must be authorised and agreed by PryzmClo before sending items back. If you would like to exchange your items please email us at info@pryzmclo.co.uk quoting your full name and order number before posting your items back to us. You need to specify the reason for the return, items you would like to return and in the case of an exchange the size or item that you would like to exchange for.

If you would like to refund your items, please email us at info@pryzmclo.co.uk and specify the reason. Refunds are accepted within 14 days of the order’s delivery date. Once a refund has been processed, please allow 3-5 working days for the funds to appear back in your bank.

All returned items must be unworn, unwashed and in their original condition. Items that are returned altered or damaged may be rejected by PryzmClo.